Posted by: vsorathia | September 20, 2010

Service Modelling and Representation Techniques – SMART 2010

1st International Workshop on
Service Modelling and Representation Techniques – SMART 2010
Associated with ServiceWave 2010 Conference

December 13th 2010 – Ghent, Belgium
SMART Workshop Website:
Abstracts Submission Due: October 29th 2010

At the heart of virtually any endeavor in the area of service science, management and engineering (SSME) is the fundamental necessity to reduce complexity and represent the universe of discourse by means of models in order to better understand, communicate, analyse, plan, control, monitor and evaluate the procedure. Modelling, despite being well established in many areas, is a challenge in SSME. Services require multi-disciplinary perspectives including economic, legal, social and technical aspects. Furthermore, services exhibit generic as well as domain-specific characteristics.

Creating and utilizing expressive yet manageable models of sophisticated service systems requires specific approaches for modelling languages, techniques, tools and methodologies. Service modelling techniques need to address the diverse aspects of service systems while also embracing the wealth of existing modelling approaches from associated disciplines and application domains. Although promising research has begun in various related areas, service modelling techniques along the life-cycle of service systems, starting from planning and analysis, down to design, development, testing, deployment, monitoring and management  are still in their infancy. The separation of ongoing efforts into highly specific domains and research areas as well as between academia and industry contribute to the challenges faced in this area.

Our aim is to facilitate exchange and evolution of ideas on the above topics across multiple disciplines and to encourage participation of researchers and practitioners from academia and industry. In particular, we will foster collaboration by means of a highly interactive and fast-paced workshop format with short technical sessions complemented by joint discussions on service modelling issues.

The SMART workshop will address pressing issues related to modelling holistic service systems. Going beyond Web services or SOA, it aims to contribute to a holistic approach of designing, building and managing IT-enabled real-world services. A major focus is on service specific aspects like co-creation mechanics, service network structure and dynamics, service value exchange, service interaction processes as well as service flexibility, variation and customization to name just a few. It is still unclear how these aspects a) are to be represented in models e.g. by means of appropriate languages and b) how they influence the modelling process itself and thus require specific methodologies and tool support in the service development life cycle.

SMART will also focus on the integration of modelling approaches from multiple disciplines and consider high-level frameworks, ontologies, meta-models, standardization approaches and their respective technologies in order to cope with these issues.

Finally, SMART encourages the exploration of service modelling for specific domains. While SMART will not constrain the choice of domains, a particular focus will be on modelling services in the public sector as such services exhibit exceptional characteristics like social dynamics, magnitude of scale, diversity of stakeholders, complex value models, and customer participation which we consider seminal for future service systems.

SMART 2010 encourages a multidisciplinary perspective and welcomes papers that address challenges of service modelling in general or in the context of specific domains. Workshop topics of interest include, but are not limited to the following:

–          Service meta modeling
–          Service modelling and representation languages
–          Service models for the public sector
–          Official service standards and frameworks
–          Service cost and value models
–          Service model analysis
–          Service model integration
–          Collaborative service design
–          Service simulation and visualization
–          Service engineering methodologies
–          Model-driven service development
–          Service interoperability
–          Modelling networked service systems
–          Tool support for service modeling
–          Case studies and best practices

The organizers are requesting extended abstract to be submitted by October 29, 2010 which will allow for finalization of the papers after the feedback from the workshop. Extended abstracts of 4-8 pages should be submitted first, with final papers, of at most 8 pages in LNCS format will be required in the month following the workshop. For formatting instructions and templates see
Submissions should be made to the following url:

Submitted papers will be peer-reviewed by an international program committee and selected for presentation at the workshop based on originality and scientific value. All accepted papers will be included in the workshop proceedings to be published by Springer as LNCS Service Science subline volume.

–          Abstract Submission Deadline : October 29th, 2010
–          Notification of Acceptance : November 22th, 2010
–          Submission of Final Abstracts : December 6th, 2010
–          Workshop Event : December 13th, 2010
–          Submission of Final Papers : January 30th, 2011

SMART will be a full day workshop with an innovative fast-paced format with emphasis on interaction, involvement of all participants and an experimental flavour. The workshop will start with a keynote by Arne Berre, Chief Scientist SINTEF. The brief technical sessions will be combined with moderated scientific speed dating, where small groups of participants and speakers embark in short intense discussions about their work. The groups will be frequently rearranged to increase opportunity for interaction. Finally, we will have an open discussion on issues in service modelling.

–          Yannis Charalabidis, NTUA
–          Christos Georgousopoulos, INTRASOFT International S.A.
–          Alan Hartman, IBM
–          Willem-Jan van den Heuvel, Uni Tilburg
–          Anshu N Jain, IBM
–          Antonis Ramfos, INTRASOFT International S.A.
–          Christian Zirpins, KIT

PROGRAMME COMMITTEE (confirmed participants)
–          Dimitris Askounis, NTUA
–          Kamal Bhattacharya, IBM
–          Yannis Charalabidis, NTUA
–          Joseph Davis, Uni Sydney
–          Nirmit Desai, IBM
–          Brian Elvesæter, SINTEF
–          Christos Georgousopoulos, INTRASOFT International S.A.
–          Aditya Ghose, Uni Wollongong
–          Ricardo Goncalves, Uni Nova
–          Sudip Gupta, ISB
–          Alan Hartman, IBM
–          Anshu N Jain, IBM
–          Marijn Janssen, TU Delft
–          Atreyi Kankahalli, NUS
–          Holger Kett, Fraunhofer
–          Roger Kilian-Kehr, SAP
–          Evripidis Loukis, Uni Aegean
–          Michiel Mallotaux, Gartner Group
–          Parastoo Mohaghegi, SINTEF
–          Rajiv Narvekar, Infosys
–          Richard Paige, York
–          Mike Papazoglou, Uni Tilburg
–          Antonis Ramfos, INTRASOFT International S.A.
–          Omer F.Rana, Uni of Wales, Cardiff
–          Gerd Schuermann, Fraunhofer FOKUS
–          Siddhartha Sengupta, TCS
–          Willem-Jan van den Heuvel, Uni Tilburg
–          Christian Zirpins, KIT

If you have further queries please email the SMART workshop chairs on:



  1. Thanks again for the great work and help with this blog. I am a Phd Student in a National University in Greece and i am focusing on service modelling and service value. I would be grateful and honored if you were eligible to discuss some issues that concern me about service modelling. I saw in your profile in Mendeley that your are interested in SSME and then i found your blog. Currently i dont have a mendeley profile.

    Thanks in advance for considering me,
    Please keep the blog alive, it is so supportive.
    Greetings from Greece and Happy new Year!!

    Kontos Gerasimos

    P.S. I suppose that you have the ability to view my mail for potential contact

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