Posted by: vsorathia | July 28, 2010

Service Science Research, Strategy and Innovation

Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods


Dr. N. Delener
State University of New York – OW, U.S.A.

Call for Chapters:
Proposals Submission Deadline: August 30, 2010

The provision of services in both public and private sectors has increased dramatically over the last decade and a half.  Many economies have shifted to a predominantly services model, leaving manufacturing and agriculture in their shadow.  This situation has been accelerated by increasing levels of contracting out by governments and businesses.  Furthermore, both knowledge and human resources are being increasingly regarded as key levers of the competitive advantage in today’s global, dynamic, and complex business environment.  Therefore, this book demonstrates how service science fits in with the current management and business climate and how to go about strategic planning activity and evaluating it for best results. The treatment of subject matter is expansive, conceptual, as well as practical.
Objectives of the Book
Specifically, this book aims to:
a. Examine the relationship between corporate success and investing into services management and marketing, leadership, human capital strategic planning, as well as, into technology.
b. Examine the strategies and policies affecting research and innovations in the service economy.
c. Assess the service science from an interdisciplinary perspective to link the elements of business strategy, business process and services management.
d. Prepare the readers for higher levels of policy development in service science.
The following unique features made this book distinctive:
e. The novel nature of the chapters will further enlighten the reader about service science management, marketing, and technology areas where corporations can learn from the innovative and successful corporations to achieve a sustainable competitive advantage in the global marketplace.
f. This book brings together convention highlights prepared by renowned professionals and scientists within the field.  As such, readers can form a comprehensive vision of the developments which are shaping the structure of the business and management fields.
g. This book will greatly benefit practitioners as well as academicians as an innovative source and reference for developing strategies, policies, and teachings in service science.
h. It is a very practical, informative, interesting, and timely book with real-world experiences, and powerful insights.  It makes a very significant contribution to our understanding of one of the most neglected areas of management and business subjects.
i. This book offers the reader excellent coverage of macro and micro issues revolving around service science and strategy development.
Target Audience
The target audience of this book will be composed of professionals and researchers working in the field of service science research, strategy, innovation, and knowledge management in various disciplines. Moreover, the book will explore in detail such areas as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, e-commerce; including real world examples of the selected cases, it will give readers the tools to utilize the knowledge and techniques to succeed in their careers. Furthermore, this book brings together the collective knowledge and wisdom of the several authors.  Specifically, this book covers the essential elements and core disciplines in a high-quality business graduate and undergraduate business programs.  The subjects covered include business strategy, service industry, capital management, leadership, knowledge of management, marketing, e-business, and e-governance among others.
Recommended topics include, but are not limited to, the following:

Services. General statements
Service Systems
Services Management
Productivity and Innovation in Services
Business Strategy
Company diagnostics. Evaluation of companies (business)
The structure and main components of strategic management
Strategy realization
Business Strategy Modeling

Business Process
The essence of the company as a business-system
Business-processes management
Business analytics and optimization. Center for Business Optimization (CBO)
Business Standards for the Extended Enterprise
People/ Workforce
Human Capital Management and Optimization
Human development and IT-skills
Knowledge Management
Underlying Technology
On Demand Innovation Services (ODIS)
Business Performance Management
Information Integration
IT Services
Security and Privacy

Service Science and E-business
E-payment systems

Submission Procedure
Researchers and practitioners are invited to submit on or before August 30, 2010, a 2-3 page chapter proposal clearly explaining the mission and concerns of his or her proposed chapter. Authors of accepted proposals will be notified by September 15, 2010 about the status of their proposals and sent chapter guidelines. Full chapters are expected to be submitted by December 30, 2010. All submitted chapters will be reviewed on a double-blind review basis. Contributors may also be requested to serve as reviewers for this project (
This book is scheduled to be published by IGI Global (formerly Idea Group Inc.), publisher of the “Information Science Reference” (formerly Idea Group Reference), “Medical Information Science Reference,” “Business Science Reference,” and “Engineering Science Reference” imprints. For additional information regarding the publisher, please visit This publication is anticipated to be released in 2011.
Important Dates
August 30, 2010: Proposal Submission Deadline
September 15, 2010: Notification of Acceptance
December 30, 2010: Full Chapter Submission
March 15th, 2011: Review Results Returned
April 15, 2011: Final Chapter Submission
June 15, 2011: Final Deadline
Editorial Advisory Board Members:
Professor Guy Callender, Curtin University of Technology, Australia
Professor Gerard Leo Danford, Haaga-Helia University of Applied Sciences, Finland
Professor Nikolay Filinov, The State University – Higher School of Economics, Russia
Professor Scott Hoenig, University of The Witwatersrand, South Africa
Professor Stephen Ko, Hong Kong Polytechnic University, Hong Kong, China
Professor Yamen Koubaa, The Brittany School of Management, France
Professor Dana Lascu, University of Richmond, U.S.A.
Professor Gerard R. Ledlow, Georgia Southern University, U.S.A.
Professor A.R. Leen, Leiden University, The Netherlands
Professor Bruno Mascitelli, Swinburne University of Technology, Australia
Professor Samir R. Moussali, Huntingdon College, U.S.A.
Professor Juergen M. Muehlbacher, WU Vienna University of Economics & Business, Austria
Professor Kathleen Park, Massachusetts Institute of Technology, U.S.A.
Professor Christina Schweikert, Fordham University, U.S.A.
Professor Satyendra Singh, University of Winnipeg, Canada

Inquiries and submissions can be forwarded electronically (Word document):

Dr. N. Delener
Professor and Dean
School of Business
State University of New York – OW
223 Store Hill Road
Old Westbury/Long Island, New York 11568
Tel.: +516-876-3408 (voice); 516-876-3292 (direct)• Fax: +631-462-9578

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