The MIT Engineering Systems Division (ESD) invites applications for a tenure track faculty position. ESD includes over 60 faculty, has the 4^th largest graduate population of any department or division at MIT, and focuses on important global challenges: http://esd.mit.edu/about/strategic-report.html.

This position will focus on applying engineering systems methodologies to address challenges in complex systems, with focus on “service systems,” with special emphasis on health care, or education, or logistics-as-a-service, as well as the trend to offer products as a service.   Services comprise over 75% of the US economy, and this area is an important growth area for ESD.  Examples of additional relevant types of expertise include services outcomes and quality, risk analysis and decision-making, information technology, operations and logistics, economics, statistics and/or services research, mathematical modeling of services, and the development/implementation of services-relevant devices and systems, as well as other services innovations.

This faculty member will develop a significant research program and teach related courses.  The successful candidate will also collaborate effectively with cross-disciplinary teams of faculty, students and external stakeholders (e.g., industry and government).  The selected candidate will hold a dual appointment with another academic department at MIT.  In special circumstances a joint appointment rather than a dual appointment may be possible.

Applicants with an advanced degree in engineering or related fields (e.g., operations research, statistics, service science) are strongly encouraged. Applicants must have a PhD in a relevant field before the beginning of the MIT appointment period plus additional academic and/or real world experience in one or more of the services systems identified above.  The preferred candidate might also have a degree related directly to a particular service system, such as an MD or MPH.  Strong teaching skills and demonstrated excellence in research are critical.

The search committee will begin reviewing applications in November 2010, with a view to inviting visits early in 2011. Applicants should submit a current curriculum vita, names and addresses of three references, no more than three publications, and a three-page statement of teaching and research interests at http://esd-search.mit.edu. Please ask your references to submit their letters at http://esd-search.mit.edu/letters by December 15, 2010.

MIT is an affirmative action/equal employment opportunity employer. Women and under-represented minorities are strongly encouraged to apply.

1st International Workshop on
Service Modelling and Representation Techniques – SMART 2010
Associated with ServiceWave 2010 Conference

December 13th 2010 – Ghent, Belgium
SMART Workshop Website: http://www.cockpit-project.eu/smart2010
Abstracts Submission Due: October 29th 2010

SYNOPSIS
At the heart of virtually any endeavor in the area of service science, management and engineering (SSME) is the fundamental necessity to reduce complexity and represent the universe of discourse by means of models in order to better understand, communicate, analyse, plan, control, monitor and evaluate the procedure. Modelling, despite being well established in many areas, is a challenge in SSME. Services require multi-disciplinary perspectives including economic, legal, social and technical aspects. Furthermore, services exhibit generic as well as domain-specific characteristics.

Creating and utilizing expressive yet manageable models of sophisticated service systems requires specific approaches for modelling languages, techniques, tools and methodologies. Service modelling techniques need to address the diverse aspects of service systems while also embracing the wealth of existing modelling approaches from associated disciplines and application domains. Although promising research has begun in various related areas, service modelling techniques along the life-cycle of service systems, starting from planning and analysis, down to design, development, testing, deployment, monitoring and management  are still in their infancy. The separation of ongoing efforts into highly specific domains and research areas as well as between academia and industry contribute to the challenges faced in this area.

Our aim is to facilitate exchange and evolution of ideas on the above topics across multiple disciplines and to encourage participation of researchers and practitioners from academia and industry. In particular, we will foster collaboration by means of a highly interactive and fast-paced workshop format with short technical sessions complemented by joint discussions on service modelling issues.

ISSUES AND FOCUS
The SMART workshop will address pressing issues related to modelling holistic service systems. Going beyond Web services or SOA, it aims to contribute to a holistic approach of designing, building and managing IT-enabled real-world services. A major focus is on service specific aspects like co-creation mechanics, service network structure and dynamics, service value exchange, service interaction processes as well as service flexibility, variation and customization to name just a few. It is still unclear how these aspects a) are to be represented in models e.g. by means of appropriate languages and b) how they influence the modelling process itself and thus require specific methodologies and tool support in the service development life cycle.

SMART will also focus on the integration of modelling approaches from multiple disciplines and consider high-level frameworks, ontologies, meta-models, standardization approaches and their respective technologies in order to cope with these issues.

Finally, SMART encourages the exploration of service modelling for specific domains. While SMART will not constrain the choice of domains, a particular focus will be on modelling services in the public sector as such services exhibit exceptional characteristics like social dynamics, magnitude of scale, diversity of stakeholders, complex value models, and customer participation which we consider seminal for future service systems.

WORKSHOP TOPICS
SMART 2010 encourages a multidisciplinary perspective and welcomes papers that address challenges of service modelling in general or in the context of specific domains. Workshop topics of interest include, but are not limited to the following:

-          Service meta modeling
-          Service modelling and representation languages
-          Service models for the public sector
-          Official service standards and frameworks
-          Service cost and value models
-          Service model analysis
-          Service model integration
-          Collaborative service design
-          Service simulation and visualization
-          Service engineering methodologies
-          Model-driven service development
-          Service interoperability
-          Modelling networked service systems
-          Tool support for service modeling
-          Case studies and best practices

SUBMISSIONS
The organizers are requesting extended abstract to be submitted by October 29, 2010 which will allow for finalization of the papers after the feedback from the workshop. Extended abstracts of 4-8 pages should be submitted first, with final papers, of at most 8 pages in LNCS format will be required in the month following the workshop. For formatting instructions and templates see http://www.springer.de/comp/lncs/authors.html.
Submissions should be made to the following url: http://www.easychair.org/conferences/?conf=smart2010

Submitted papers will be peer-reviewed by an international program committee and selected for presentation at the workshop based on originality and scientific value. All accepted papers will be included in the workshop proceedings to be published by Springer as LNCS Service Science subline volume.

IMPORTANT DATES
-          Abstract Submission Deadline : October 29th, 2010
-          Notification of Acceptance : November 22th, 2010
-          Submission of Final Abstracts : December 6th, 2010
-          Workshop Event : December 13th, 2010
-          Submission of Final Papers : January 30th, 2011

WORKSHOP FORMAT
SMART will be a full day workshop with an innovative fast-paced format with emphasis on interaction, involvement of all participants and an experimental flavour. The workshop will start with a keynote by Arne Berre, Chief Scientist SINTEF. The brief technical sessions will be combined with moderated scientific speed dating, where small groups of participants and speakers embark in short intense discussions about their work. The groups will be frequently rearranged to increase opportunity for interaction. Finally, we will have an open discussion on issues in service modelling.

ORGANISING COMMITTEE
-          Yannis Charalabidis, NTUA
-          Christos Georgousopoulos, INTRASOFT International S.A.
-          Alan Hartman, IBM
-          Willem-Jan van den Heuvel, Uni Tilburg
-          Anshu N Jain, IBM
-          Antonis Ramfos, INTRASOFT International S.A.
-          Christian Zirpins, KIT

PROGRAMME COMMITTEE (confirmed participants)
-          Dimitris Askounis, NTUA
-          Kamal Bhattacharya, IBM
-          Yannis Charalabidis, NTUA
-          Joseph Davis, Uni Sydney
-          Nirmit Desai, IBM
-          Brian Elvesæter, SINTEF
-          Christos Georgousopoulos, INTRASOFT International S.A.
-          Aditya Ghose, Uni Wollongong
-          Ricardo Goncalves, Uni Nova
-          Sudip Gupta, ISB
-          Alan Hartman, IBM
-          Anshu N Jain, IBM
-          Marijn Janssen, TU Delft
-          Atreyi Kankahalli, NUS
-          Holger Kett, Fraunhofer
-          Roger Kilian-Kehr, SAP
-          Evripidis Loukis, Uni Aegean
-          Michiel Mallotaux, Gartner Group
-          Parastoo Mohaghegi, SINTEF
-          Rajiv Narvekar, Infosys
-          Richard Paige, York
-          Mike Papazoglou, Uni Tilburg
-          Antonis Ramfos, INTRASOFT International S.A.
-          Omer F.Rana, Uni of Wales, Cardiff
-          Gerd Schuermann, Fraunhofer FOKUS
-          Siddhartha Sengupta, TCS
-          Willem-Jan van den Heuvel, Uni Tilburg
-          Christian Zirpins, KIT

If you have further queries please email the SMART workshop chairs on: smart2010@easychair.org

Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods

Editors:

Dr. N. Delener

State University of New York – OW, U.S.A.

Call for Chapters:
Proposals Submission Deadline: August 30, 2010

Introduction

The provision of services in both public and private sectors has increased dramatically over the last decade and a half.  Many economies have shifted to a predominantly services model, leaving manufacturing and agriculture in their shadow.  This situation has been accelerated by increasing levels of contracting out by governments and businesses.  Furthermore, both knowledge and human resources are being increasingly regarded as key levers of the competitive advantage in today’s global, dynamic, and complex business environment.  Therefore, this book demonstrates how service science fits in with the current management and business climate and how to go about strategic planning activity and evaluating it for best results. The treatment of subject matter is expansive, conceptual, as well as practical.

Objectives of the Book

Specifically, this book aims to:

a. Examine the relationship between corporate success and investing into services management and marketing, leadership, human capital strategic planning, as well as, into technology.

b. Examine the strategies and policies affecting research and innovations in the service economy.

c. Assess the service science from an interdisciplinary perspective to link the elements of business strategy, business process and services management.

d. Prepare the readers for higher levels of policy development in service science.

The following unique features made this book distinctive:

e. The novel nature of the chapters will further enlighten the reader about service science management, marketing, and technology areas where corporations can learn from the innovative and successful corporations to achieve a sustainable competitive advantage in the global marketplace.

f. This book brings together convention highlights prepared by renowned professionals and scientists within the field.  As such, readers can form a comprehensive vision of the developments which are shaping the structure of the business and management fields.

g. This book will greatly benefit practitioners as well as academicians as an innovative source and reference for developing strategies, policies, and teachings in service science.

h. It is a very practical, informative, interesting, and timely book with real-world experiences, and powerful insights.  It makes a very significant contribution to our understanding of one of the most neglected areas of management and business subjects.

i. This book offers the reader excellent coverage of macro and micro issues revolving around service science and strategy development.

Target Audience

The target audience of this book will be composed of professionals and researchers working in the field of service science research, strategy, innovation, and knowledge management in various disciplines. Moreover, the book will explore in detail such areas as strategy development, service contracts, human capital management, leadership, management, marketing, e-government, e-commerce; including real world examples of the selected cases, it will give readers the tools to utilize the knowledge and techniques to succeed in their careers. Furthermore, this book brings together the collective knowledge and wisdom of the several authors.  Specifically, this book covers the essential elements and core disciplines in a high-quality business graduate and undergraduate business programs.  The subjects covered include business strategy, service industry, capital management, leadership, knowledge of management, marketing, e-business, and e-governance among others.

Recommended topics include, but are not limited to, the following:

Overview

Services. General statements

Service Systems

Services Management

Productivity and Innovation in Services

Business Strategy

Company diagnostics. Evaluation of companies (business)

The structure and main components of strategic management

Strategy realization

Business Strategy Modeling

Business Process

The essence of the company as a business-system

Business-processes management

Business analytics and optimization. Center for Business Optimization (CBO)

Business Standards for the Extended Enterprise

People/ Workforce

Human Capital Management and Optimization

Human development and IT-skills

Knowledge Management

Underlying Technology

On Demand Innovation Services (ODIS)

Business Performance Management

Information Integration

IT Services

Security and Privacy

Service Science and E-business

B2B

B2C

B2G

E-Government

E-payment systems

Submission Procedure

Researchers and practitioners are invited to submit on or before August 30, 2010, a 2-3 page chapter proposal clearly explaining the mission and concerns of his or her proposed chapter. Authors of accepted proposals will be notified by September 15, 2010 about the status of their proposals and sent chapter guidelines. Full chapters are expected to be submitted by December 30, 2010. All submitted chapters will be reviewed on a double-blind review basis. Contributors may also be requested to serve as reviewers for this project (www.gbata.org).

Publisher

This book is scheduled to be published by IGI Global (formerly Idea Group Inc.), publisher of the “Information Science Reference” (formerly Idea Group Reference), “Medical Information Science Reference,” “Business Science Reference,” and “Engineering Science Reference” imprints. For additional information regarding the publisher, please visit www.igi-global.com. This publication is anticipated to be released in 2011.

Important Dates

August 30, 2010: Proposal Submission Deadline

September 15, 2010: Notification of Acceptance

December 30, 2010: Full Chapter Submission

March 15th, 2011: Review Results Returned

April 15, 2011: Final Chapter Submission

June 15, 2011: Final Deadline

Editorial Advisory Board Members:

Professor Guy Callender, Curtin University of Technology, Australia

Professor Gerard Leo Danford, Haaga-Helia University of Applied Sciences, Finland

Professor Nikolay Filinov, The State University – Higher School of Economics, Russia

Professor Scott Hoenig, University of The Witwatersrand, South Africa

Professor Stephen Ko, Hong Kong Polytechnic University, Hong Kong, China

Professor Yamen Koubaa, The Brittany School of Management, France

Professor Dana Lascu, University of Richmond, U.S.A.

Professor Gerard R. Ledlow, Georgia Southern University, U.S.A.

Professor A.R. Leen, Leiden University, The Netherlands

Professor Bruno Mascitelli, Swinburne University of Technology, Australia

Professor Samir R. Moussali, Huntingdon College, U.S.A.

Professor Juergen M. Muehlbacher, WU Vienna University of Economics & Business, Austria

Professor Kathleen Park, Massachusetts Institute of Technology, U.S.A.

Professor Christina Schweikert, Fordham University, U.S.A.

Professor Satyendra Singh, University of Winnipeg, Canada

Inquiries and submissions can be forwarded electronically (Word document):

Dr. N. Delener

Professor and Dean

School of Business

State University of New York – OW

223 Store Hill Road

Old Westbury/Long Island, New York 11568

U.S.A.

Tel.: +516-876-3408 (voice); 516-876-3292 (direct)• Fax: +631-462-9578

E-mail: Delener@gbata.org

Research Priorities for the Science of  Service

Evolving business models and emerging academic paradigms suggest that “all
businesses are service businesses.” Services have become a driving force in economies
around the world: they dominate advanced economies and represent critical growth
levers for emerging economies. This growth, coupled with the complex nature of
services, has created signifi cant opportunities and challenges for businesses worldwide
as they seek to compete and innovate through service. As a result, governments,
academic institutions and businesses are calling for increased focus on building a
science of service. Ideally, this new science will direct and support emerging business
models, innovations, and service paradigms that will shape our world for generations
to come.
Despite the need and enthusiastic global response, the efforts to create a science of
service have been dispersed and fragmented. The time seems ripe for a cohesive effort
to establish priorities and build a foundation for the science of service going forward.
This backdrop led us at Arizona State University’s Center for Services Leadership (CSL)
to spearhead an effort to identify global, interdisciplinary, and business-relevant
priorities for the science of service. The results of this effort are presented in this report
and the associated Journal of Service Research article1. It is our hope that the priorities
will drive discussions, decisions, and investments within and across academia,
business, and governments to build thought leadership and direct business practice.
To develop the priorities, we secured diverse inputs from over 300 business
executives and academics from a variety of disciplines, functions, and geographies.
These rich inputs led to 10 overarching priorities for the science of service:
• Fostering Service Infusion and Growth,
• Improving Well-Being through Transformative Service,
• Creating and Maintaining a Service Culture,
• Stimulating Service Innovation,
• Enhancing Service Design,
• Optimizing Service Networks and Value Chains,
• Effectively Branding and Selling Services,
• Enhancing the Service Experience through Co-creation,
• Measuring and Optimizing the Value of Service, and
• Leveraging Technology to Advance Service.
Within each priority, we identifi ed high-value topic areas to inform and direct research
activities at a fi ner-grained level. We also secured commentaries on each of the
priorities from service-minded executives and academics which feature high-value
questions needing attention. All of this is included in the report that follows.
We strongly encourage you to digest, share, discuss, use, and revisit the priorities
and select topic areas. We hope these priorities will enable you to enhance your
strategic emphases and support your service innovation efforts. We do not expect all
priorities to be relevant and meaningful to every company, organization or individual.
Yet, we hope the report will broaden your perspective and accelerate the advancement
of services in your company and with your customers.
For more depth and detail around this effort and each of the priorities, please see: Ostrom, Amy L., Mary
Jo Bitner, Stephen W. Brown, Kevin A. Burkhard, Michael Goul, Vicki Smith-Daniels, Haluk Demirkan, and
Elliot Rabinovich (2010), “Moving Forward and Making a Difference: Research Priorities for the Science of
Service,” Journal of Service Research, 13 (1), 4-36.

Sources:

[1] http://wpcarey.asu.edu/csl/upload/CSL-Business-Report.pdf

[2] http://wpcarey.asu.edu/csl/knowledge/Research-Priorities.cfm

[3] http://jsr.sagepub.com/content/13/1/4.abstract

Services Innovation Laboratory

The Services Innovation Laboratory, created in 2009 aims at innovating in Xerox current services and nurturing new ones. The lab is addressing some of the key research challenges raised by services and service delivery systems. It is currently leading the development of a services research platform which will be used by all the R&D centres to evaluate, develop and deliver building blocks, concepts and prototypes for future information services. The lab also has an active role of collaborating with other services innovation networks capable of nurturing our research.

Services innovation has received a lot of attention in recent years, as organizations began to realize that their research, development and innovation processes did not necessarily take into account some of the key aspects of services and services provision. Examples are the overlap in consumption and production of services; the increasing role of online platforms for services delivery; the central role of people, skills and knowledge in adding value to the otherwise immaterial object of the transaction; the trends towards self-provision and (mass) customization; etc. Moreover, the classical distinction between products and services is fading, as product value is enriched through service agreements and as services are productized for the benefit of economies of scale.

The lab will initially focus on some key challenges given by the transition to online information services, the implications of co-production in services systems and advanced architectures for improving services efficiencies and scalability. Example projects that populate this agenda are:

• The Machine Learning for Optimization and Services team investigates methods to optimise service processes which are stochastic in both demand and (possibly adversarial) dynamics. Those methods rely on the development and application of new machine learning and mechanism design techniques, to leverage the large mass of data often available from both the service context and usage.
• The Work Practice Technology has a research line to understand the nature of remote services and how to make the relationship with the client or the citizen more fluent and satisfactory while making the provision process more efficient. This area of study has been started by looking at the nature of technical support and is now expanding to other domains like e-governance and creative design.
• The Document Structure research addresses various aspects of service innovation in the area of XML document understanding, from model-driven methodologies in support of conversion and annotation services, to layout-based clustering and XML resource qualification.

Source : http://www.xrce.xerox.com/Research-Development/Services-Innovation-Laboratory

Services Science: Fundamentals, Challenges and Future Developments

Bernd Stauss (Editor), Kai Engelmann (Editor), Anja Kremer (Editor), Achim Luhn (Editor)

The service sector has dominated advanced economies for years. In many countries, it accounts for more than 70% of gross domestic product, and approximately the same percentage of all employees work in this sector. To reflect the economic relevance of the service sector, services science must be established as an academic discipline. But the path in pursuit of this goal is riddled with challenges, especially in the fields of services research, service-oriented education and service-related collaborations. This book includes detailed articles and short statements on each field, written by academics and experts. They explain which challenges need to be met by research and academic training in the services community of the 21st century. The contributions contained in this book reflect the content of presentations and statements given at the first German Services Science Conference.

Introduction to Service Engineering

Waldemar Karwowski (Author), Gavriel Salvendy (Editor)

What you need to know to engineer the global service economy.

As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role.

The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems.

Readers explore such key aspects of service engineering as:

• The role of service science in developing a smarter planet
• Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services
• Service design, including collaborative e-service systems and the new service development process
• Service operations and management, including service call centers
• Service quality, from design operations to customer relations
• Web-based services and technology in the global e-organization
• Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams

With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.

About the Author

Gavriel Salvendy is a professor emeritus at Purdue University and the Chair Professor and head of the Department of Industrial Engineering at Tsinghua University, Beijing, China. He is a member of the National Academy of Engineering. He also has written and edited thirty books, including Handbook of Industrial Engineering and Handbook of Human Factors and Ergonomics, both published by Wiley. www.ie.tsinghua.edu.cn/SalvendyWaldemar Karwowski is a professor and the Chair of the Department of Industrial Engineering and Management Systems at the University of Central Florida. He is the editor of over forty books, including Organization and Management of Advanced Manufacturing and Design of Work and Development of Personnel in Advanced Manufacturing, both published by Wiley. www.iems.ucf.edu/about/faculty/karwowski.html

About the Author

Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence

Ching M. Chang

The ultimate instructional guide to achieving success in the service sector

Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scientific, engineering, and business management principles effectively to integrate technology into the workplace. This book provides:

• Broad-based concepts, skills, and capabilities in twelve categories, which form the “Three-Decker Leadership Architecture,” including creative thinking and innovations in services, knowledge management, and globalization
• Materials supplemented and enhanced by a large number of case studies and examples
• Skills for successful service engineering and management to create strategic differentiation and operational excellence for service organizations
• Focused training on becoming a systems engineer, a critically needed position that, according to a 2009 Moneyline article on the best jobs in America, ranks at the top of the list

Service Systems Management and Engineering is not only a valuable addition to a college classroom, but also an extremely handy reference for industry leaders looking to explore the possibilities presented by the expanding service economy, allowing them to better target strategies for greater achievement.

C. M. Chang is on the faculty of the Department of Industrial and Systems Engineering at the State University of New York at Buffalo in Buffalo, New York.

Table of contents / Preface / Sample pages

Handbook of Service Science

Series: Service Science: Research and Innovations in the Service Economy

Maglio, Paul P.; Kieliszewski, Cheryl A.; Spohrer, James C. (Eds.)

1st Edition., 2010, IV, 750 p., Hardcover

ISBN: 978-1-4419-1627-3

Traditional service sectors encompass a wide variety of industries ranging from transportation, retail and healthcare to entertainment, banking, and insurance. As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems.

This seminal reference considers Service Science to be the study of value co-creation, and finds abundant common elements and themes, common concerns and approaches that converge on this central, real-world phenomena. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research.

Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

List of contributors includes:

Melissa A. Akaka.- John Bailey.- Guruduth Banavar.- Rahul C. Basole.- William J. Baumol.- Gaurav Bhalla.- Mary Jo Bitner.- Jeannette Blomberg.- David E. Bowen.- John R. Bryson.- Richard B. Chase.- Henry Chesbrough.- Eng K. Chew.- Daniel Connors.- Peter W. Daniel.- Andrew Davies.- Faridah Djellal.- Bo Edvardsson.- Shelley Evenson.- Ray P. Fisk.- Faïz Gallouj.- Susanne Glissmann.- Robert J. Glushko.- Michael Gorma.- Michael Gregory.- Dwayne D. Gremler.- Steve J. Grove.- Gerhard, Gudergan.- Evert Gummesson.- Anders Gustafsson.- Alan Hartman.- James L. Heskett.- Kazuyoshi Hidaka.- Barbara Jones.- Uday S. Karmarkar.- Per Kristensson.- Robert F. Lusch.- Linda Macaulay.- Richard Metters.- Ian Miles.- Aleksandra Mojsilovic.- Claire Moxham.- Rogelio Oliva.- Lakshmish Ramaswamy.- Guangjie Ren.- William B. Rouse.- Roland T. Rust.- Scott E. Sampson.- Pamela Samuelson.- Jorge Sanz.- W. Earl Sasser Jr.- Benjamin Schneider.- Carl J. Schramm.- John D. Sterman.- Stephen L. Vargo.- Lars Witell.- Valarie Zeithaml.- Anatoly Zherebtsov

Content Level » Research

Keywords » service computing – service design – service innovation – service methods – service operations – service orientation – service systems

Related subjects » Business & Management for Professionals – Business Information Systems – Operations Research & Decision Theory – Software Engineering

• Download Table of contents (pdf, 147 kB)
• Download Preface 1 (pdf, 140 kB)
• Download Sample pages 1 (pdf, 308 kB)

Position Reference No.2010/439

The CSIRO ICT Centre is building a role for Australia as a global ICT innovator by delivering leading-edge Information and Communication Technology solutions for industry and society. The Centre has over 250 researchers across Australia working on a wide range of ICT technologies and application areas.  This Postdoctoral Fellowship is in support of the ICT Centre’s long term research work.  In particular, we are seeking recent PhD graduates who are keen to pursue fundamental research into the area of Service Computing focusing on Web service technologies.  The role will include investigating issues related to the lifecycle of Web services including, but no limited to, service composition, service query optimization, service trust management, service change management, service mining, and service organization.

Candidates will have earned a recent PhD in Computer Science or a related discipline which involves research in Service Computing with emphasis on Web service technology. We are looking for a solid record of publishing in international journals and conferences, and a track record of working both independently and as a member of a research team.

for further information and procedures for the application process, go to URL: https://recruitment.csiro.au/asp/job_details.asp?RefNo=2010%2F439